Case Studies

Client Overview

Six Sigma Prabhat Medical Centre (PMC) is a well-established polyclinic with multiple doctors available at different timings. The clinic also offers additional services such as dressing, injections, vaccination, and vital checking.

Challenges Faced by PMC

PMC encountered several operational inefficiencies:

• Registration Bottlenecks: Patients faced delays in registering and understanding their estimated time of arrival (ETA).
• Doctor Availability & Notifications: Doctors needed a way to track patient registrations and receive timely updates.
• Financial Reporting: Each doctor required a daily financial summary for their consultations and services.
• Outpatient (OP) Management: The clinic needed detailed reports on the number of OP patients and their visit details.
• Service Billing: Billing for additional services needed to be streamlined, with some services requiring doctor-wise categorization.
• Lack of a Proper Fit: Existing online booking solutions did not meet PMC’s specific requirements.

Solution Provided by Quelo

Quelo addressed these challenges with a comprehensive, customized solution:

• Streamlined Registration Process: Patients were registered quickly and provided with an ETA.
• Automated Doctor Notifications: Doctors received WhatsApp messages after each patient registration, keeping them informed in real-time.
• Daily Summary Reports: Doctors received an end-of-day financial summary, ensuring complete transparency in earnings.
• Integrated Dashboard: The clinic gained access to a dashboard that provided insights into OP details, service usage, and financial reports.
• Billing System for Additional Services: Billing was seamlessly integrated, allowing for doctor-wise categorization where required.
• Marketing & Expansion Potential: With structured data capture, PMC could now analyze trends and reach out to existing clients when introducing new doctors or services.

Results & Impact

• Improved Operational Efficiency: Registration time reduced, and doctors stayed informed effortlessly.
• Enhanced Patient Experience: Patients received accurate ETAs, reducing uncertainty and wait times.
• Better Financial Transparency: Doctors and clinic management had real-time access to revenue reports.
• Scalability & Growth: PMC could now plan for new service introductions and doctor recruitments effectively.

Quelo’s tailored approach enabled PMC Six Sigma to overcome its operational hurdles, making it a smarter, more efficient polyclinic. With real-time insights, automated workflows, and seamless communication, PMC has transformed its practice into a well-organized, data-driven medical centre.